Refund policy

Last Updated: June 6, 2026

Canada Only

Because our products are food items, we have specific guidelines to ensure safety, quality, and compliance with food-safe regulations. Please read our policy below before initiating any return request.


1. Final Sale Policy

Due to the food safety regulations governing perishable goods and food products, all purchases of Sauces SCOVL products are final sale, non-refundable, and non-exchangeable. Once an order has been processed and shipped, it cannot be returned or swapped for a different flavor or heat profile. We do not issue refunds based on personal taste preferences.


2. Damages and Issues (7-Day Guarantee)

We take great pride in our craft and package our hot sauce bottles securely, but glass can occasionally experience rough handling in transit. Please inspect your order upon reception.

If your item arrives defective, broken, leaking, or if you received the wrong item, you must contact us within 7 days of delivery so that we can evaluate the issue and make it right:

  • Do not ship broken glass back to us.

  • Take a clear photo of the damaged product and packaging.

  • Email the photo along with your order number to info@scovlsauces.ca.

  • Once verified, we will arrange for a replacement bottle to be shipped to you or issue a credit/refund for the broken item, completely free of charge. Original shipping fees are non-refundable.


3. Shipping Restrictions

Sauces SCOVL currently only ships orders locally within Canada. We do not ship internationally or to the European Union, and international return regulations do not apply to our services.


4. Contact Us

For any questions regarding a damaged order, please reach out to us at: