Shipping policy

Last Updated: June 6, 2026


Thank you for supporting Sauces SCOVL! We are a small-batch, family-run business, and we want to ensure your hot sauce arrives safely at your doorstep. Please review our shipping guidelines below.


1. Shipping Destinations

We currently ship exclusively to physical addresses and P.O. Boxes within Canada. At this time, we do not offer international shipping or shipping to the United States or the European Union.


2. Order Processing & Handling Time

Because our hot sauces are packed with care in glass bottles, we take extra time to ensure they are securely wrapped for transit:

  • All orders are processed and packed within 1 to 2 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • You will receive a second notification with tracking information once your order has officially shipped.


3. Shipping Rates & Free Shipping Thresholds

Shipping charges for your order will be automatically calculated by our carriers and displayed in real-time at checkout based on the weight of your package and your delivery address.

We are proud to offer free shipping rewards based on your region:

  • Quebec & Ontario: FREE shipping on all orders of $75.00 or more (before taxes).

  • Rest of Canada (All other Provinces & Territories): FREE shipping on all orders of $100.00 or more (before taxes).


Important Note on Discounts & Rebates: Free shipping qualification is determined by the final cart subtotal after any discount codes, promotions, or rebates have been applied, and before taxes. If a discount drops your final order subtotal below your region's threshold ($75 for QC/ON or $100 for the rest of Canada), standard real-time carrier shipping rates will apply.


4. Estimated Delivery Times

Once handed over to our shipping carriers (such as Canada Post or UPS), typical delivery windows are as follows:

  • Quebec & Ontario: 1 to 5 business days.
  • Rest of Canada: 4 to 9 business days.

Please note: Delivery times are estimates provided by the carriers at checkout and are not guaranteed. Sauces SCOVL is not responsible for unexpected carrier delays due to weather, high seasonal volume, or remote locations.


5. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to register and update on the carrier's website.


6. Missing, Lost, or Wrong Addresses

Please double-check your shipping address carefully at checkout. Sauces SCOVL is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping fees to re-send the item.

If your tracking information shows your package was delivered but you have not received it, please contact us within 7 days at info@scovlsauces.ca so we can help you open an investigation with the carrier.